"IFS has been an invaluable partner in growing our online business and our brand.  We are now into the 6th year of our relationship with IFS.  During this time they have handled our direct to consumer fulfillment and customer service. Their ability to accurately represent our brand personality, engage with consumers in intelligent conversations about products, and to exceed all service expectations we've put in front of them has allowed us to grow quickly without risk of any consumer having a poor first time experience with us online.  We're now taking 99.99% order accuracy and uninterrupted timely delivery for granted."

Glenn Airoldi Director of e-Commerce SmartWool

"In the four months since outsourcing our fulfillment to IFS, our consumer business for Kelo-cote is up 42 percent, versus the last four months prior to making the move."

Zubin Mesginpoosh, Director of Commercial Operations, Advanced Bio-Technologies, Inc.

"Keith and his staff have maintained the same level of attention to detail and service that my staff had established.  In fact, we have seen less variance in our inventory and fewer shipping errors than when we were doing the fulfillment ourselves."

Christy Winter, President Kimball & Young, Inc.

"IFS is known throughout the industry for its quality leadership, excellent workforce and history of quality fulfillment services.  Plus, its centralized location allows for shorter shipment time and helps us to be more responsive to our customers."

Dan McCall, Chief Operating Officer, Avidas Pharmaceuticals

"After months of searching for the right fulfillment partner, we have been delighted with the highly professional and personal service that we and our customers have received from the IFS staff.  All in all, we could not be more pleased with the many services you provide; a sophisticated software system for taking, shipping and tracking orders; a reliable inventory control system; and a dedicated team of account managers who are well-versed in all aspects of our products. When surveyed about their shopping experience, our customers consistently respond with excellent ratings. Having IFS as our "professional face" is of the utmost importance to us as a online business. We look forward to working with everyone at IFS to grow our business for many years to come."

Alyson Cobb, Managing Director, Pharmabiotix, Inc.

 

"Working with IFS has given us the confidence and freedom to get on with running our business and leaving the logistics and shipping to the professionals. You won’t find a better fulfillment partner than IFS; we searched high and low in the USA and we found the best."

Damien and Bernadette Seymour, Owners, SkinKinetics LLC

 

"In the more than five years that IFS has been providing fulfillment for our company, we have enjoyed a very professional and highly satisfactory relationship. All the people we work with at IFS, beginning with the president, Keith Milburn and his staff, are always accessible and helpful, even on short notice. We particularly appreciate IFS' ability to adapt to whatever needs arise for the prompt (and economical) fulfillment of all our products, as well as providing timely, thorough reports."

Richard Rubin, President, Pound Ridge Marketing/Health Advantage