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| IFS Solutions - Call Center |
From the time your customers make the call to place an order, our Call Center staff provides the utmost in professionalism and product knowledge.
- Your image is critically important. Our "high touch" IFS Call Center differentiates us from other fulfillment providers. When your customers interface with the IFS Call Center, you can be confident your company's image will be polished and professional.
- More than just "trained operators" to represent you. As an IFS client, you will have a full-time Account Manager overseeing your business. Instead of relying on computer-aided scripts, our staff is highly educated, extensively trained and will know your products well. In fact, your Account Manager will be the one to take the largest number of calls on your account and will communicate with you daily.
- Staffing when you need it. We'll work with you to completely understand the timing, seasonality and volume issues related to your business. Your calls will be answered in less than 20 seconds and every order will be processed quickly and efficiently.
- Credit card processing means faster shipments. We'll process credit cards promptly, so orders can ship out ASAP. Your customers will get their merchandise before they know it, and your payments will be deposited directly into your merchant account on a daily basis.
- CRM support that will increase sales. With Customer Relationship Management in mind, we can gather valuable market data and help you increase sales through our customer-designed outbound telephone surveys. Check out our sample phone survey.
- Marketing campaign support that improves responses. Plan a targeted direct marketing effort that includes a follow-up phone call. Such efforts helped one client increase sales by as much as 67 percent over a 60-day period.
- Detailed reporting. You will receive thorough, accurate reports and tracking information for all your orders and inquiries. Custom reports are also available to help you manage your business more efficiently.
- State of the art technology. Customized call routing, automated call distribution, caller ID, screen transfer technology and other systems provide seamless service to your customers.
- Call Center
In-bound: Out-bound:
- Orders (with credit card processing)
- Cross-sell/up-sell promotions to increase your average ticket
- Customer service calls
- Inquiries
- Returns Processing
- Catalog/literature requests
- PR/advertising support
- Business-to-business or business-to-consumer services
- Telephone surveys - CRM to strengthen customer relationships, gather valuable market data and increase sales
- Direct marketing follow-up
- Database updating
- Market research
- Business-to-business or business-to-consumer services
- Internet support:
- Fully integrated order processing/customer care (with online credit card transactions)
- E mail management/follow-up customer service calls
- Web-enabled customer support
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